Shipping policy
Thank you for shopping with Side by Side 3D Studio.
Many of our products are custom-made and personalized, so production times may vary depending on the complexity of the order and seasonal demand.
Processing Time
Orders are typically processed within 2–5 business days. Personalized or bulk orders may require additional production time.
Shipping Time
Estimated delivery times:
- Canada: 2–7 business days
- United States: 4–10 business days
Shipping times may vary depending on carrier delays, customs processing, weather conditions, or high-demand periods.
Tracking Information
Tracking information will be provided once your order has been shipped.
Incorrect Address
Customers are responsible for providing the correct shipping address. We are not responsible for delays or lost packages caused by incorrect or incomplete addresses.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery with photos of the product and packaging so we can assist you.
Contact
For any shipping questions, please contact:
sidesyde3dstudio@gmail.com
Thank you for supporting our small business.